Help & FAQs

Browse available events on the home page, select the event you are interested in, choose your ticket type, and proceed to checkout. You will receive a confirmation email with your ticket details.

Each host sets their own cancellation terms, shown on the event page before you book. If your cancellation is eligible, a card payment is refunded to your card and anything you paid from your Zenizee Wallet goes back to your wallet. You can also choose to have the whole refund as wallet credit for a future booking. Changed your mind straight after booking? Cancel within a few minutes for a full refund.

We recommend wearing comfortable, loose-fitting clothing and bringing a water bottle. Many venues provide yoga mats, bolsters and blankets; check the Good to know section on the event page for details.

Most of our events welcome all experience levels, from complete beginners to experienced practitioners. Check the event description before booking, and if you're unsure, message the host from the event page.

We recommend arriving 10 to 15 minutes before the start time to check in, settle in, and find your spot. Some events may not admit latecomers once the session has begun.

Please read the event disclaimer carefully before booking. Some events, such as breathwork or intense yoga sessions, may not be suitable for certain conditions. Always consult your doctor beforehand and inform the facilitator of any concerns.

Tap Message the host on the event page. Your conversation is kept in Messages in your account, and you'll be notified when the host replies.

Parking varies by venue. Check the Good to know section on each event page: if parking is listed, it is available. We also recommend public transport where possible.

Every account has a referral code, shown in your profile. When a friend creates an account with your code, they receive wallet credit to use towards their first booking. Refunds you choose to take as credit also go to your wallet, and you can use your wallet balance at checkout.

Yes! After an event is marked as completed, you can rate it and leave a review from your ticket history. Your feedback helps other attendees and supports our organisers.